Returns & Refunds

● How long do I have to make a return？

You have a maximum of 30 days from the date you've received all your purchased items in the same order to submit.

● Condition

All item(s) must be unworn and in their original condition, with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will not qualify for a refund. The original shipping cost (if any) is non-refundable in most cases.

● How to return an item?

1. Click the "START RETURN" button above to get started.

You can also initiate a return via our website under the "Returns" section. Please log in using the email address associated with your order.

2. Follow the instructions and submit the refund request.

Note: A return confirmation email will be sent to the email address associated with the order. If you do not receive it, please check your spam folder.

● How to ship your item(s) back?

1. Please choose a carrier and ship the package to our warehouse. Please remember to update your package tracking info, otherwise we won't be able to identify which return package is yours. Don't forget to keep the return receipt from the courier until your refund has been processed.

2. Wait for the package to arrive at the warehouse. It usually take 5-25 days, depending on the distance between your location and the warehouse.

● Where is my refund?

Your refund will be processed within 3-5 days after your returned package arrives at our warehouse. Refunds will be issued via the original payment method within 5 business days.

Unfortunately, we don't offer exchanges at the moment, but you can place a new order and initiate a return. Your refund will be processed as soon as we receive the returned package.

● Still Need Help?

If you find that your order information is wrong, please contact us at contact@shopathluna.com with your order number and the correct information as soon as possible.