Unfortunately, we don’t offer direct exchanges at the moment. You’re welcome to return your item for a refund and place a new order for your preferred size or color.

You can cancel your order within 30 minutes of purchase by signing in to your account with the email used to place your order. Once signed in, go to "Orders" and select "Cancel Order".

Please note that orders cannot be edited once placed. If you need to make changes, just cancel your order and place a new one.

It’s normal for tracking updates to pause occasionally as your package moves between carriers or transit hubs. Please allow some time for the information to refresh.

If your order hasn’t arrived within the estimated delivery timeframe, please feel free to contact us at contact@athluna.com and we’ll be happy to help look into it.

We understand how frustrating this can be. Please check with household members, neighbors, or your building management in case the package was received on your behalf. We also recommend checking around your delivery area, such as your porch, mailbox, or garage.

If you’re still unable to locate your package, please contact us at contact@athluna.com within 7 days of the marked delivery date, and we’ll help look into it with the carrier.

1. Start a return.

To begin, visit our return portal here.

You can also sign in to your account using the email associated with your order, go to "Orders", select your order, and click "Request a return"

2. Follow the instructions and submit your return request.

Note: You will receive a return confirmation email. If you do not receive it, please check your spam folder.

3. Print your return label.

Once your return request is approved, you will receive an email with a prepaid return label. Download and print the label, then drop off your package or schedule a pickup.

If your discount code is not working, it may be due to:

• The code has expired
• The code is only valid for first-time customers
• The code is not applicable to sale items
• The minimum order value has not been met

If you need any assistance, please feel free to contact us at contact@athluna.com with your code.

Some out-of-stock items may be restocked, while others may not return once sold out. We recommend signing up for back-in-stock notifications on the product page to be the first to know when an item becomes available again.

If you have questions about any specific items, please feel free to contact us at contact@athluna.com, and we’ll be happy to check its availability for you.